Customer Complaints and Root Cause Analysis
During this course, you will learn about best practice complaint management systems and quality investigations techniques.
1/2 day course
Taught by Industry Experts
Gain Real World Skills
During this course, you will learn about best practice complaint management systems and quality investigations techniques. It introduces and demonstrates several tools which can be utilised when working through an issue such as customer complaints to get to the root cause of the problem.
Presented skills:
• Identifying common customer complaints and implementing mandatory reporting.
• Investigative skills, including data gathering, determining causal factors and causes.
• Developing recommendations and preventative actions.
Presented knowledge:
• Common customer complaints.
• Mandatory reporting requirements.
• Customer complaint investigation methodology.
• Root cause identification techniques.
• Preventative actions to avoid generating customer complaints.
Upon successful completion of assessment, a certificate of completion will be awarded.
This course is ideal for all Quality Assurance staff
There are no Prerequisites
Does this course have any assessment requirements?
This course has a short test designed to reinforce the key skills and knowledge outcomes and is required to achieve a certificate of completion
How do I access my certificate?
Your Statement of Completion will be sent to you upon successful completion and payment
To whom do I contact in case of any query regarding any of the courses?
For any course-related queries, please email customer support at training@qualityassociates.com.au
Do I need access to a workplace to complete the assessment requirements for this course?
No, all assessments are included in this course.
What other courses are relevant to this course?
There are a range of other courses that are relevant to this course and food safety. These include: Principles and Applications of HACCP, Allergen Management, Recall Management and Mock Recall, Cleaning and Sanitation, TACCP & VACCP Systems.
- Principles and Applications of HACCP
- Allergen Management
- Recall Management and Mock Recall
- Cleaning and Sanitation
- TACCP & VACCP Systems
Choose Your Delivery Mode
Pick a delivery mode that best fits your schedule and goals. Secure your place now.
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What Our Customers say
The training was extremely beneficial and has assisted us in initiating facility and process modifications, now that there is a better understanding across the teams of how listeria behaves. This course was particularly helpful in giving people context around this microbe and also the confidence in understanding what they can do in their everyday role to help manage the risks.
- Phoebe Dowling, National Quality Manager, Simplot