We manage quality investigations to respond rapidly to consumers.
Consumers are increasingly vocal on social media when they are disappointed in the quality of a product. Responding effectively and rapidly to their concerns often is the difference of whether the consumer continues to view a brand favourably or not.
We communicate rapidly with the key stakeholders throughout the supply chain to ensure that quality concerns are investigated and the consumer can be responded to effectively.
We work with your customer query software and can be embedded within your quality or customer enquiry teams to manage these processes.