Quality Associates

Recall Management & Mock Recall Facilitation

Learn how to effectively implement a recall and reduce risk and exposure to your business.

Course Length

1 Day

Industry Best Practice Training

Course Outline

Food recalls are continuing to trend up. In this course, find out about legislation, regulations and client requirements for handling recalls effectively.

Learn how to set up an appropriate recall program, how to manage an actual recall, how to conduct a mock recall and how to recover your business after a recall.


Upon successful completion of the assessment, a certificate of completion will be awarded.

Who Should Attend

This course is ideal for all Quality Assurance staff or anyone who will have a role to play in the recall.

Learning Outcomes

This course will take you through the following topics:

  1. Recall Statistics and Causes
  2. Developing Recall Procedures
  3. Recall Protocol
  4. Managing a Recall
  5. Recovering from Recall
  6. Mock Recall


There are no prerequisites.

About Us

Quality Associates is a well-established business with significant Tier 1 retail and manufacturing clients. The Quality Associates Team, lead by our Director Dr Andreas Klieber have over 50 years experience here in Australia and around the world. We have vast experience in FMCG, food production, horticulture, food technology, supply chain management and food service.

What Our Customers Say

Quality Associates ran an extended and tailored pressure test on the Chobani business continuity plans and recall procedures. The following quote refers to this activity. ” There were multiple scenarios that were thrown at our team during the course of the 24hours, and through our core Crisis Management Team we were able to work through these scenarios and group back together understanding firstly, what our response would be to the scenario thrown at us, and secondly but more importantly, where our business process gaps currently are if this scenario should occur in real life. ”
Lyn Radford
Managing Director, Chobani


This course has a short test designed to reinforce the key skills and knowledge outcomes and is required to achieve a certificate of completion.

Your Statement of Completion will be sent to you upon successful completion and payment.

For any course-related queries, please email customer support at training@qualityassociates.com.au.

No, all assessments are included in this course.