Quality Associates

Foreign Body Control & Customer Complaint Root Cause Analysis

Foreign Body Control & Customer Complaint Root Cause Analysis

Foreign Bodies are a leading cause of recalls that are often found and complained about by the consumer.

Course Outline

This is the combination of two half day courses that perfectly compliment each other. Foreign Bodies are a leading cause of recalls that are often found and complained about by the consumer. Getting to the root cause of the issue quickly can minimise the damage to your business. This course is part of the QA Accelerator Program

Achievements

A certificate of completion will be awarded at the end of this course.

Who Should Attend

This course is perfect for the whole quality team.

Learning Outcomes

Best practice complaint management systems and quality investigations techniques.

Teaches several tools to be used when working through customer complaints to get to the root cause of the problem.

Presented skills:

  • Identifying common customer complaints and implementing mandatory reporting.
  • Investigative skills, including data gathering, determining causal factors and causes.
  • Developing recommendations and preventative actions.

Foreign bodies in food products are a major cause of customer complaints and recalls. 

Presented knowledge:

  • Sources of foreign bodies from raw materials and factory environment.
  • Control mechanisms of foreign bodies including through sieving, metal detection and use of pre-requisite programs.
  • Control of Foreign Bodies through CCPs – metal detection and sieving

 

Prerequisites

There are no Prerequisites

About Us

Quality Associates is a well-established business with significant Tier 1 retail and manufacturing clients. The Quality Associates Team, lead by our Director Dr Andreas Klieber have over 50 years experience here in Australia and around the world. We have vast experience in FMCG, food production, horticulture, food technology, supply chain management and food service.

“I couldn’t speak more highly of the process and the confidence it has given us to address our gaps and deal with whatever real life scenario comes our way.”

Lyn Radford

Managing Director Chobani

Public Course Options

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FAQ

This course has a short test designed to reinforce the key skills and knowledge outcomes and is required to achieve a certificate of completion

Your Statement of Completion will be sent to you upon successful completion and payment

For any course-related queries, please email customer support at training@qualityassociates.com.au