Quality Associates

General Privacy Policy

We are committed to protect your privacy.

Privacy Policy

Our commitment to protect your privacy 

In your relationship with Quality Associates Pty Ltd, you share personal information with us. This information may include your name, address, telephone numbers, email address, bank  account details, credit card details, date of birth and other personal details in connection  with transactions entered into by you with us. 

We recognise the importance of your privacy and how important it is for us to protect your personal information. We are committed to protecting personal information which we hold  and to complying with all relevant privacy laws in the jurisdictions in which we operate. 

By using this site, you represent that you are at least the age of majority in your state of  residence, or that you are the age of majority in your state of residence. 

Our online courses and online training site are hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with the online course creation platform that allow us to sell our  product/services to you. 

Your data is stored through Thinkific’s data storage, databases and the general Thinkific  application. They store your personal information on a secure server behind a firewall. As a  consequence, your personal information may be housed in other countries in addition to Australia. 

If you make a purchase on our site, we use a third party payment processor such as Stripe or  Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard  (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete  your purchase transaction. 

This document describes how we manage your personal information and safeguard your  privacy. A copy of this privacy policy is available on our website. 

How do we collect and hold personal information about you? 

What personal Information do we collect and hold about you? 

When dealing with people other than our employees, we will only collect personal  information that is necessary for us to:

  • lawfully and ethically carry on our business provide employment 
  • provide the products and services our customers and consumers require 
  • identify suppliers, contractors and consultants with whom we may wish to deal 
  • let our customers know about other products and/or services which might interest  them and
  • assist us generally in managing transactions with our customers, suppliers and other  contacts with us.

The kinds of personal information we collect and hold will depend upon the type of  products and services we provide to you or obtain from you. It may be contained in:

  • information you give us when you request a product or service from us; 
  • credit account application forms and supply or purchase agreements 
  • credit or banking related information necessary to process payment of your  purchases from us, or our payments to you; 
  • records of communications between us and you; 
  • if you have or had one of our products or services, information about the use of that  product or service or your opinions about that product or service recorded when you  respond to a survey; and
  • postings you make on any blog, forum or website we may operate.

The personal information we request is optional, but if you choose not to provide necessary  personal information to us, we may not be able to fulfil your request or provide you with  the product or service you require. Sometimes, however, there are situations where we are  required by law to collect certain personal information from you and, if this is the case, we  will inform you of the law that imposes this requirement. 

Where practical, you may interact with us anonymously. For example providing feedback to  us that does not require a response from us. However, in many cases it will not be possible  to interact with us anonymously because we need your personal information to be able to  provide the products, services or information you are requesting. For example, if you wish  to subscribe to an email newsletter then we need an email address for you. 

Where appropriate and practical, at the point of collection of your information we may  provide you either an “opt in” or “opt-out” mechanism. An “opt-in” mechanism will provide  you the opportunity to positively indicate that you would like or do not object to our  sending you such further communications. An “opt-out” mechanism will provide you the  opportunity to indicate that you do not want us to send you such further communications,  and if you “opt-out” we will not send you any. At any time you may opt out of such future  contact by contacting us. 

When we collect personal information from you we will generally tell you why the  information is being collected, unless the reason for its collection is self evident. 

We will collect personal information directly from you whenever it is reasonable practicable  to do so. We may, at times, also collect personal information from other parties such as  credit reporting and collection agencies, unrelated third parties as well as from your agents  or representatives (such as your legal or financial adviser) and from publicly available sources of information.

Your privacy on our websites

We generally do not use cookies on our websites. However, our websites may record  information if an individual visits the site. The information recorded may include the date and time of the individual’s visit to the site, the pages accessed, any information downloaded and any information and details entered by the individual for any reason. We  may use information collected via the website for statistical, reporting and website administration and maintenance purposes. 

What do we do with the personal information we collect? 

We respect your privacy. Any personal information we collect about you will only be used  for the purposes for which it is collected, or for related purposes (such as to improve our  products and websites). We will not disclose it without your consent, except as described in  this privacy policy. 

We may keep and file personal information you provide when dealing with us to assist us in  providing you with our services and/or information of interest in respect of your business.  For example, we may send publications or other information on our products and services  to you or follow up on your interest in particular products and services, unless you tell us  not to. 

In order to do this, we disclose your personal information to those employees or advisers  who need to know that information to assist us in providing you with our range of products  and services. 

At times we may retain third parties to process and analyse data we collect on our websites, including your personal information, primarily to help us improve our products and services  and our websites. We may also disclose information to affiliates and other third parties  necessary to process your transactions or service your account (including print service  providers, call centres and mail houses, our accountants, auditors and lawyers and credit  reporting and collection agencies). We may also disclose your personal information in  corporate transactions involving the transfer of all or part of our business or its assets or in a  corporate restructure. If we do this, we generally require these parties to protect your  information in the same way we do. 

We may also be required or authorised by law to disclose your personal information. For  example, we may disclose your personal information to a court in response to a subpoena  or to the relevant Taxation Agency. We may also disclose information to other persons  where you have provided your consent to do so and to credit reporting agencies. 

Once we no longer require your personal information for any of the purposes for which it  was collected we will, subject to any legal obligations and responsibilities, take reasonable  steps to destroy or de-identify your personal information. 

How do we protect your personal information?

When transmitting Personal Information from a computer to us, you should keep in mind  that the transmission of information by email or over the Internet is not completely secure or error-free and you should take special care in deciding what information to send to us via  email.

We take all reasonable steps to protect your personal information from loss, misuse,  modification, or unauthorised access and disclosure. These steps include access control for  our offices, confidentiality obligations imposed on our employees and use of security  measures for computer system access. We do not, however, accept any responsibility for  the unauthorised access or use of personal information held by us. To the fullest extent  permitted by law, we disclaim all liability and responsibility for any damages you may suffer  due to any loss, unauthorised access, misuse or alteration of your personal information,  either during transmission of that information to us or after we receive it. 

You may be able to access external websites, operated by companies unrelated to us, by  clicking on links we have provided. Those other websites are not subject to our privacy  standards and we are not responsible for their privacy practices or the content of such other  websites. You should contact those websites directly to ascertain their privacy standards,  policies and procedures. 

In general, the third-party providers used by us will only collect, use and disclose your  information to the extent necessary to allow them to perform the services they provide to  us. 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

Personal information collected by us will be processed in Australia. 

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the  services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 

Once you leave our course website or are redirected to a third-party website or application,  you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

What rights do you have in relation to your personal information which we hold?

We take all reasonable steps to ensure that the personal information we collect, use and  disclose is accurate, complete and up-to-date. If you become aware of any errors in your  personal information or you change your personal details, such as your name, address or  bank account details, we ask you to contact us as soon as possible.

In most cases, you can gain access to personal information that we hold about you, subject to certain exceptions allowed by law. You can us if you would like details of your personal  information which we may hold, or if you would like us to correct it. We will handle any  request in accordance with the relevant privacy legislation. We may require you to complete  a request form and we also reserve the right to charge a reasonable fee for gaining access. We will deal with requests as quickly as possible, but requests for a large amount of information, or information which is not currently in use, may require further time to process. 

Generally, if you request us to do so we will amend any personal information about you held  by us which is inaccurate, incomplete or out of date. If we disagree with you about the  accuracy, completeness or currency of personal information held by us, if you ask we will  take reasonable steps to associate with that information a statement to the effect that you  claim this to be the case. 

You may also contact us to request us to stop using your personal information to contact  you about our products and services. If you no longer conduct business with us, you can ask  us to remove your personal information. You can contact our Privacy Officer if you wish to  obtain more information about the way we manage personal information about you which  we hold, or if you are concerned that we may have breached your privacy and wish to make  a complaint. 

Our Privacy Officer can be contacted at: 

Andreas Klieber 

Phone: (+61) 0438 356 394 

Email: aklieber@qualityassociates.com.au 

Changes to this privacy statement 

We may change our privacy policies from time to time to comply with new laws or industry  codes of practice which are developed. It is your responsibility to refer to our privacy  policies from time to time to familiarise yourself with any changes. We encourage you to  visit our website regularly for any updates to our privacy policies.