We manage product recall processes and provide critical resources when you need them most.
Product recalls are the last resort when quality systems have failed to prevent a serious issue.
This is a time of high stress and despite annual mock-recalls organisations may feel under prepared and unsure of all the legally required steps.
Communication with regulators, media and consumers is complex, must be timely and must follow a specific sequence to meet all mandated obligations.
We have extensive experience in managing public recall situations, liaising with the supply chain, retailers and regulators.
We can advise you on appropriate recall procedures and mock recalls or set up a recall management service for you.
We manage recalls through close collaboration of all stakeholders, documenting all steps on pre-designed templates and ensuring that legal obligations are met along the way. We also source legal advice where required, place required media advertising and advise on press-releases.
Read more about our Recall Management & Mock Recall Implementation Training. The training is an excellent starting point that will ensure your staff members know their roles during a potential crisis.